In the unlikely event that you are unhappy with your purchase, you can return the items to us within 28 days upon receiving your order.
*Sale items must be returned within 14 days of purchase, an exchange or refund will be given on Sale items, beyond this period an e-wallet will be issued. This value will be added to your personal Elvi account, and will be made available to use when placing your next order with us.
Items must be returned in a re-sellable condition (all swing tickets should still be attached). We reserve the right to refuse a refund or exchange on items deemed not to be re-sellable. This does not affect your statutory rights in connection with faulty items.
If you wish to exchange an item, please specify the colour/size/style you wish to receive in exchange. If the requested item(s) is available on receipt of your return, this will be dispatched promptly. The requested item must be of equal monetary value to the original item. You will not be required to pay for postage once again. If the item is not in stock, a refund/credit note will be issued accordingly.
You can return your items by completing the returns form, which can be downloaded from the link below. Pack the items back in the parcel, attach the returns note and send it back to:
UK Returns Address
Internet Returns Department